Sashiko Shop Policy

Thank you for finding our Sashiko store. Please read our “Sashiko Shop Policy” before you make an International Order. Most of the orders will be shipped out from Japan with Japan Post Airmail Package.

 

Shipping and Handling

Estimated Shipping Times:

  • Domestic: 2~5 business days via USPS
  • International: 3~10 business days via USPS or Japan Post

I’ll do my best to meet these shipping estimates but cannot guarantee the accuracy of timing. Most of the order will be shipped out within a few days unless there are no announce made. The actual delivery time will depend on the shipping method you choose. Depending on the order contents and destination, the package may be shipped out from Japan.

 

Customs and Import Taxes:

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Return Policy

We strive to deliver the best items for your Sashiko experience. Please contact us if we can help to improve your experience here.

 

We would accept exchanges:

  • Contact me within 5 days of delivery
  • Ship items back within 7 days of delivery
  • For cancellation the order, I accept it before the order has shipped out unless specifically mentioned such as one of the kind order.

 

We will not accept returns unless the item is defective:

However, please contact me if you encounter any problems. We will do our best to be reasonable to your request.

The following items cannot be returned or exchanged.

  • Custom or Personalized Orders
  • Digital Downloads
  • Items on Sale

 

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

 

Privacy Policy

We will only use your shipping and billing address, and contact information below.

  • To communicate with you about the order
  • To fulfill your order
  • For legal reasons (such as paying Taxes) if necessary.